FAQ

A Short Guide For Our Products

U2W Plus:

1.Your vehicle must have wired CarPlay and with a standard USB port.

2.Only for iPhone with ios 9+ system.

3.The compatibility list is in the product description

Autokit:

1.Specially made for aftermarket Android head unit (except Pioneer, Alpine and Kenwood), suitable for model system versions above Android 4.2+.

2.It supports iPhone 5, apply IOS 10 or more. And also supports Android Auto feature phones.

Apple CarPlay Dashboard Console 2.0

This Apple CarPlay Dashboard Console Is A Breakthrough Solution To Adding Apple CarPlay In Your Car Without The Requirement Of An Expensive Head Unit Install Or System Replacement. Simply Mount The Console Onto The Top Of Your Dashboard Or On Your Windscreen,  Simply Connect To Your IPhone  Wirelessly Over Wireless Apple CarPlay.

MMB Multimedia Android OS Box

The MMB Is A Standalone Android OS Box That Plugs Into Your CarPlay USB Port And It Replaces Apple CarPlay With A Fully Functioning Android 9.0 Operating System With A Car-Friendly Interface Layer On Top. What This Means Is That You Can Run Any Android 9.0 Compatible App From The Google Play Store On Your CarPlay Display.

Carlinkit TBOX Android 9.0 Auto Smart AI Box

Carlinkit TBOX 4g + 64g Youtube Netflix Car Android System Smart Box Wireless Android Auto Apple Carplay Ai Box

Main Function: Android 9.0 System / Wireless Carplay / Wireless Android Auto / Wireless Mirror Link

 

 

How Long Will It Take For The Delivery?

Processing Time:

  • Before The Shipping, Please Allow Us 1-3 Business Days For Processing Your Order, Timing Depends On The Actual Situation
    (Public Holidays/Weekends Excluded)
  • Processing Time May Be Delayed If Your Shipping Address Is Questionable And Your Order Is Flagged As A Risk (We Use This Additional Time To Help Ensure The Security Of Your Credit Information). We May Require Proof Of Identification For The Billing Information Received.

Shipping Details

Check more details on our shipping policy page

Do you have an English instruction?

Yes, we have an English instruction attached in your package.

System Backend Setting

Check more details here: https://au.carlinkitfactory.com/system-backend-settings/

Do I have to sync the adapter every time I use it?

Nope! After you set it up, your phone will pair with it as soon as you start the car every time.

If I have two phones, which will it choose?

You can use any of your phones, but if you have both in the car, it will connect to the latest paired one.

Does it use WiFi or Bluetooth? I don't have WiFi in my car.

Our adapter has WiFi and Bluetooth hardware. It connects with Bluetooth and sends the WiFi credentials to the phone, then disconnects from the Bluetooth network. It works solely on WiFi from that point on.

What’s the return policy?

Check here please: Returns & Exchanges

 

Wired Carplay dropped (disconnected between mobile phone and box)
  1. Ensure that the data cable used is original or MFI certified data line (emphasis)
  2. Enter the settings – advanced settings – charging mode – set to weak (turn off the phone charging)
The box and the car are often disconnected.
  1. Check if the car machine has a USB protocol version, and if so, choose 2.0.

2, check the car extension cable, there is no transfer in the middle, USB cable can not use HUB and wire length can not exceed 80CM

Wireless CarPlay can not connect

1, synchronous verification whether the cable can be connected

  1. Check if the mobile phone has open access restriction, the mobile phone WIFI status is confirmed to be on, and if there is a missed click “Enable Wireless Carplay” when connecting to Bluetooth. Click the “exclamation point” of the Bluetooth name on the phone to select the Carplay icon.

3, re-pair the phone

To delete the pairing method: 1. Click “WIFI icon” in the upper left corner of the product main interface and press and hold the phone name to delete. 2. Ignore the current Bluetooth name on the phone.

Wireless connection method: 1. Name of the mobile phone Bluetooth search device. The name of the device is displayed under the Bluetooth icon in the upper left corner of the software. 2. The pairing code is 0000 3. The mobile terminal pops up, select “Enable wireless CarPlay” 4. If there is a pop-up lock screen, use Carplay. Point permission

4, restart the phone

Wireless Adapter Dongle for Wired CarPlay

How to confirm whether the car is supported or not?

If your models are in our compatible vehicles list, then there is no doubt that the unit works with this models.

If not, make sure that two points, then the unit supports your model.

1.There’s already wired Apple-Carplay installed from the factory or upgraded through your dealer and you’re getting its functions.

2.There is a USB-A port in your car model.

Note: The product supports most 98% models which is with wired Apple-Carplay andUSB-A port, but it’s not all. We will further test more models and collect more market feedback to improve the list of supported models.

what is your compatible vehicles list

compatible vehicles list

USB-C ports are supported (additional converter from USB-A to USB-C required).

If you don’t see your car on this list, email us your make and year so we can contact you when we start supporting it.

How do I know whether my car has factory carplay?

1.Plug your iphone to the car via USB data cable directly,To check if carplay comes out on your car screen

2.Find Apple carplay icon on your car screen menu

3.Check it on apple carplay official car compatibility list, Cick here 

 

How to use a wireless apple carplay adapter?

1.Plug the adapter to your car USB port

2.Using iphone connect to WIFI and bluetooth of the adapter.

Note: CarPlay transfers the data via WiFi, not Bluetooth. BT is only used for the handshake to let the CarPlay enabled device know that it’s present, it then switches to WiFi for all data transfer.

How can I get my phone connected?

1.Turn on Bluetooth and wifi.

After plugging the device into USB port of car, turn on Bluetooth and wifi. Then select the iPhone’s Bluetooth signal in your car, connect to your iPhone. The red light will flash which means the device is connecting.

2.Pair and use CarPlay.

Then the pairing information will pop on the iPhone, click “Pair”. Bluetooth is connected, then the information will pop on the iPhone,click “Use CarPlay”. And the wifi is also connected to the car automatically. After connected successfully, the light will turn to green.

3.Keep CarPlay “on” before connecting to your car.

Before you connect, please keep the CarPlay “on” in your car and iPhone. Check is the CarPlay opened in your iPhone, turn to  Settings>>General>>CarPlay

4.Change “Region” to get CarPlay in “General” Menu.

If you can’t see the “CarPlay” in the “General” menu, please reset the “Region”. Turn to Settings>>General>>Language & Region>>Region

Will it work with my iPhone?

Yes, it works every iPhone 5 (running iOS 9+) and newr systems.

Note: This unit doesn’t support android system.

How do I use the wireless dongle?

There are easy to follow 4 steps to convert your factory wired carplay to wireless. No need to plug in and out the data cable to connect phone when you get on the car!

1.As a plug-and-play solution, the Carlinkit adapter is very easy to install.

2.Plug the wireless carplay adapter into the car USB port. Wait for the interface to appear on the screen.

3.Open wifi networks and bluetooth. Make sure your phone is not connected to any other WiFi or Bluetooth networks.

4.Select “Pair” on your phone when the notification appears.

NOTE：You can also search for the iPhone’s Bluetooth name on the car screen, to pair and connect.

How do I update the wireless adapter for factory carplay?

The iPhone’s Wifi connect to adapter.

Input 192.168.50.2 in the browser.

If yo