At Carlinkit Factory Australia, we want you to be happy with every purchase. If you have any questions about a return, contact us at service@carlinkitfactory.com.
1Your Rights Under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Nothing in this policy limits those rights. This policy applies only to orders placed on au.carlinkitfactory.com. Orders from Amazon, eBay, AliExpress or other marketplaces must be returned through that platform; we cannot provide returns, refunds or after-sales service for them.
2At a Glance
| Situation | What you get | Return shipping | Fee |
|---|---|---|---|
| Item arrived damaged, or wrong item sent | Replacement or full refund | Paid by us | None |
| Item not working within 30 days of delivery (fault, or problem not solved by troubleshooting) | Repair, replacement or full refund | Paid by us (prepaid label) | None |
| Fault confirmed by our technical team after 30 days, within the 2-year warranty | Repair or replacement | You send it to us; we pay to send it back | None |
| Listed or confirmed in writing as compatible, but does not work after troubleshooting | Full refund or exchange | Paid by us | None |
| Your car does not meet the product page requirements (e.g. the product needs wired CarPlay but your car only has wireless, or the reverse; or touch control needs a touchscreen your car does not have) | Change-of-mind return | Paid by you | 19% of item price (min. AUD 15) |
| Change of mind, within 30 days of delivery | Refund or exchange | Paid by you | 19% of item price (min. AUD 15) |
| Returned as faulty, but our inspection finds no fault | Treated as change of mind | Deducted from refund | None |
| You change your mind before your order ships | Full refund | Not needed | None |
All returns need a Return Merchandise Authorisation (RMA) from us before you send anything back. If something is not right, please contact us first: we reply within 1–2 business days and can usually resolve the issue faster than a PayPal or bank dispute.
3Faulty or Damaged Items
Most connection problems can be fixed remotely in a few minutes, so we will usually suggest a quick check first. If you would rather not troubleshoot, tell us and we will arrange the return straight away.
- Tell usEmail your order number and a description of the problem. A photo or short video helps us find the cause faster.
- Quick troubleshooting (recommended)Many issues are caused by phone or car settings, firmware versions or connection steps, and are fixed once these are adjusted. Our technical team can guide you through these checks and may send a firmware update. This step is optional and does not affect your right to a return.
- Return it if neededIf the problem is not solved, or you chose to skip troubleshooting, within 30 days of delivery we email a free prepaid return label. Where labels are not available in your area, ship it with tracking and we refund your reasonable postage. After 30 days, you pay to send the item to us and we pay to send the repaired or replacement item back. If returning would involve significant cost, contact us before sending.
Fault confirmed
No fees are deducted for faulty items. You receive a repair, replacement or refund as set out above.
No fault found
If our inspection finds the item works normally, we refund the item price less the return shipping cost. No restocking fee is charged, and we will send you a short video of the test.
4Vehicle Compatibility
Each product page states which cars it works with, including whether your car needs factory wired or factory wireless CarPlay or Android Auto. Please check this before ordering, or ask us to confirm.
Compatibility guarantee: if your car is listed as compatible, or we confirmed in writing (email or chat) that it is, but the product still does not work after troubleshooting with our technical team, we give a full refund or exchange and pay the return shipping. Requests must be made within 30 days of delivery, with all accessories and no physical damage.
When asking us to confirm compatibility, send your car make, model and year, a photo of the head unit, and if possible a video of the factory CarPlay or Android Auto working. Keep our written reply.
The guarantee does not apply, and the return is treated as change of mind, if your car does not meet the requirements on the product page, is not listed and was not confirmed by us, or if the information you gave us was inaccurate.
5Change-of-Mind Returns
You can return an item within 30 days of delivery if:
- it is in resaleable condition, with no scratches, adhesive residue or installation damage;
- all accessories, manuals and gifts are included, preferably in the original packaging;
- you have an approved RMA.
A restocking fee of 19% of the item price (minimum AUD 15) applies and you pay the return shipping. Original shipping charges, including express shipping, are not refunded. Missing accessories or packaging are deducted at retail value.
6Warranty
Products bought from our store have a 2-year warranty against defects from the date of delivery, in addition to your rights under the Australian Consumer Law. It covers faults in materials or workmanship under normal use. It does not cover physical or liquid damage, incorrect installation or wiring, modification, unofficial firmware, normal wear, loss or theft.
This warranty is provided by Carlinkit Factory Australia (service@carlinkitfactory.com, +86 199 2533 6694).
7How to Return
- Request an RMAEmail service@carlinkitfactory.com with the subject "Return Request – [your order number]" and the reason for return.
- Get your return addressWe reply within 1–2 business days with your RMA number and return address. Most returns go to our warehouse in China; we may give you an Australian address instead. Use only the address in your RMA email.
- Pack and shipPack the item securely with all accessories and a note showing your RMA and order number. Ship it within 14 days with a tracked service and send us the tracking number.
International returns usually take 10–20 business days. Declare the parcel as "Returned goods – no commercial value" to avoid import charges. Change-of-mind parcels are your responsibility until they reach us.
8Refunds and Exchanges
We inspect returns within 3 business days of arrival and refund approved returns to your original payment method within 7 business days. Your bank or PayPal may take a further 3–10 business days. Refunds are made in AUD.
To exchange for another model, tell us when you request your RMA. We send the new item once the original is received and checked, and refund or charge any price difference.
9Cancellations and Lost Parcels
- Orders can be cancelled free of charge at any time before they ship, with a full refund. Shipped orders cannot be cancelled but can be returned under this policy.
- If tracking has not updated for 10 business days, or shows delivered but you have not received it, contact us. If the parcel is confirmed lost, we reship or refund in full.
- If you refuse delivery or give an incorrect address, we refund the item price less the original and return shipping.
Contact Us
Last updated: 22 October 2026