This section will cover some common issues that users may encounter when using TBox and how to resolve them. The issues covered in this section include TBox not being recognized or not working, Android Auto/CarPlay connecting to the phone but not to the car screen, and TBox Plus being recognized but the name appearing in gray on the car display.
Issue 1: TBox is not recognized/does not work，What should I do?
If TBox is not being recognized or is not working, there are a few troubleshooting steps that can be taken. First, try restoring the factory settings of the Automotive Head Unit. If that does not work, try upgrading to the latest firmware version. To offline update the dongle, refer to the user manual.
Another possible issue is that TBox is not getting enough power. Try using a two-part cable to increase the power supply. This involves using a USB Female to CarlinKit product and a USB Male to car cigarette lighter/charging or car data port. If the TBox signal light is no longer on within 30 seconds of connecting the USB port, this may be the issue.
Issue 2: What should I do if Android Auto/ CarPlay connects to my phone successfully but fails to connect to my car screen?
If Android Auto/CarPlay connects to the phone successfully but fails to connect to the car screen, the problem may be with the resolution settings. There are a few possible solutions to this issue.
First, try modifying the resolution of the Automotive Head Unit/Radio. If the car screen successfully enters wireless Android Auto/CarPlay, it means the phone needs to modify its resolution to match the Automotive Head Unit.
Second, enter the Android Auto settings page and modify the video resolution in the “Developer settings” in the upper right corner. This can be done by scrolling to the bottom of the page and tapping on the version until Developer Mode is enabled.
Finally, some cars need to turn on CarPlay/Android Auto split screen. If your car has this option, turn it on to see if it resolves the issue.
Issue 3: (2023&2024 Audi) The Tbox plus is recognized, but on the car display, the name appears in gray, and I can’t select it.
If the TBox Plus is recognized but the name appears in gray on the car display and cannot be selected, the firmware may need to be upgraded. Contact [email protected] to obtain the firmware file. This issue has been reported specifically with 2023 and 2024 Audi models.
In summary, these are some common issues that users may encounter when using TBox and how to resolve them. If these troubleshooting steps do not resolve the issue, users may need to contact Carlinkit for further assistance or check the warranty for possible repairs or replacements.
If you encounter the above situation with a 2023 or 2024 Audi model, please upgrade the firmware. Contact service@carlinkitfactory.com to obtain the firmware file.
